Shipping & Returns
Last updated: 9 October 2026
Shipping
IISOI processes and ships orders as quickly as possible. Delivery times may vary depending on the product, destination, production method, and shipping provider.
Some products may be made or fulfilled by third-party production partners. Where this applies, processing times may be added before the order is dispatched.
Estimated delivery times are provided as a guide only and are not guaranteed.
Customers are responsible for providing accurate delivery information at checkout. IISOI is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
Shipping costs, where applicable, will be shown at checkout before payment is completed.
Order Tracking
Where tracking is available, customers will receive tracking information once the order has been dispatched.
Tracking updates may take some time to appear after shipment.
International Shipping
IISOI may offer international shipping on selected products.
International orders may be subject to customs duties, taxes, import charges, or other fees imposed by the destination country. These charges are normally the responsibility of the customer unless otherwise stated.
Returns
We want you to be happy with your IISOI purchase.
If you believe your item is faulty, damaged, incorrect, or has arrived with a manufacturing issue, please contact us as soon as possible with:
- your order number
- a description of the issue
- clear photographs where relevant
Returns are subject to product condition, eligibility, and applicable consumer law.
Change-of-Mind Returns
Change-of-mind returns may be accepted on eligible items where the product is:
- unworn
- unused
- unwashed
- in original condition
- returned with original tags or packaging where applicable
Customers may be responsible for return shipping costs for approved change-of-mind returns.
Custom, Personalised & Made-to-Order Products
Customised, personalised, printed, embroidered, or made-to-order products may not be eligible for return or exchange for change of mind.
This does not affect any rights you may have if an item is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
Refunds
Approved refunds will normally be returned to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Original shipping charges may not be refundable unless the return relates to a faulty, damaged, or incorrectly supplied product.
Exchanges
Where available, exchanges may be offered for eligible products.
Availability depends on stock, size, colour, product type, and fulfilment arrangements.
Contact
For shipping, return, or order enquiries:
Email: orders@iisoi.store
Website: https://iisoi.store
Terms & Conditions
Last updated: 9 October 2026
1. About IISOI
These Terms & Conditions apply to the use of the IISOI website and purchases made through:
By accessing the website or placing an order, you agree to these Terms & Conditions.
2. Website Use
You agree to use this website only for lawful purposes.
You must not:
- misuse the website
- attempt unauthorised access
- interfere with website security
- upload harmful software
- use the website for fraudulent purposes
- copy or misuse IISOI content without permission
3. Product Information
We aim to provide accurate product descriptions, images, colours, sizes, pricing, and availability.
However, colours may appear differently depending on device screens, lighting, photography, or production methods.
Product measurements may also vary slightly.
4. Availability
Products are subject to availability.
We may update, discontinue, replace, or remove products at any time.
If a product becomes unavailable after an order is placed, we may contact you to offer:
- an alternative product
- a replacement
- a refund where appropriate
5. Pricing
All prices are displayed in the currency shown on the website.
Prices may change without notice.
The price confirmed at checkout is the price applicable to that order, subject to correction of obvious pricing or technical errors.
6. Orders
Placing an order does not necessarily mean the order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- payment problems
- suspected fraud
- incorrect pricing
- stock issues
- technical errors
- fulfilment problems
If payment has already been taken for a cancelled order, an appropriate refund will be arranged.
7. Payments
Payments are processed through third-party payment providers.
By placing an order, you confirm that you are authorised to use the payment method provided.
IISOI does not intentionally store full credit or debit card details.
8. Shipping & Delivery
Delivery times are estimates only.
IISOI is not responsible for delays caused by events outside our reasonable control, including:
- postal or courier delays
- customs processing
- severe weather
- supply interruptions
- production delays
- incorrect delivery information
Please refer to our Shipping & Returns Policy for further information.
9. Returns & Refunds
Returns, exchanges, and refunds are handled according to our Shipping & Returns Policy and applicable consumer protection laws.
Customised or made-to-order products may have different return conditions.
10. Intellectual Property
Unless otherwise stated, the IISOI name, logo, designs, graphics, photographs, written content, product artwork, branding, and website materials are owned by or licensed to IISOI.
They must not be copied, reproduced, modified, distributed, or commercially used without permission.
11. Customer Accounts
Customers are responsible for keeping account login details confidential.
You are responsible for activities carried out through your account unless you notify us of unauthorised access.
12. Third-Party Services
Our website may use third-party services including:
- payment providers
- hosting services
- fulfilment partners
- shipping providers
- WooCommerce or WordPress services
- analytics or security services
These providers may have their own terms and privacy policies.
13. Product Fulfilment
Some IISOI products may be manufactured, printed, embroidered, packed, or shipped by third-party fulfilment partners.
Where required to fulfil an order, relevant order and delivery information may be provided to those partners.
14. Limitation of Liability
Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded.
To the extent permitted by law, IISOI is not responsible for indirect or consequential loss arising from use of the website or products.
15. Privacy
Use of personal information is governed by the IISOI Privacy Policy.
16. Changes to These Terms
IISOI may update these Terms & Conditions from time to time.
The latest version will be published on this website with the updated date.
17. Contact
For questions about these Terms & Conditions:
IISOI
Website: https://iisoi.store
Email: orders@iisoi.store